July 27, 2011

Service disruptions before improvements arrive.

Alloway Library’s move to the new SirsiDynix Symphony operating system means that some of our usual services will be temporarily unavailable between August 14 and 18.  To minimize disruption to our users, Library staff will continue to provide the best service possible. However we ask for your patience as services affected will include:
  • Online access to My Account or My List.
  • Online renewals
  • Online requests
  • Placing new interlibrary loan requests
 It will still be possible to search the online catalogue, but status and due date information may not be current during this time.

Circulation counter staff will provide basic services using manual (off-line) methods. We will be unable to provide information to users about their library accounts, including items already checked-out, fees or holds until after August 18.

Email notifications, such as pre-overdue alerts, overdue notices, and bills will not be sent during the down time.

SirsiDynix Symphony is the most complete and customizable integrated library system available today. Symphony's comprehensive feature set will allow Alloway Library to highlight the breadth and depth of our collections and better serve TWU’s ever-growing information needs. It will also provide the library with tools that we can use to further improve our users’ experiences.

For more information, please contact Circulation Coordinator Shawn Brouwer brouwer@twu.ca

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