October 06, 2009

We're back to normal!

Dear Alloway Library Patron,

As you may know, we recently experienced a hard drive failure that affected our catalogue and circulation functions for several days. We recognize that this affected library users greatly and apologize for the inconvenience this caused. We are grateful for the patience and understanding of our patrons and thankful for the tireless efforts of TWU IT support staff and our own library team to restore all services.

We want you to know that we have carefully reviewed and updated our circulation records to include over 3000 items borrowed or returned during our system-down time as well as processed all renewal requests received by email, telephone or in-person.. We also made adjustments to ensure that no overdue fines are assessed for the any of the days when our online renewal services were unavailable. As well, we have waived the fines on all overdue items returned during the system-down period.

We invite you to log into “My Account” at webpac.twu.ca to review your current record and advise us of any discrepancies.

We look forward to assisting you with your research needs in the coming weeks.

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