October 27, 2008

Changes to Interlibrary Loan service

Due to staffing shortages in the Interlibrary Loan (ILL) Department, Alloway Library cannot maintain its current ILL service levels.
Please note the following changes to the service schedule and estimated turnaround time for filling requests:
  • Requests submitted between Monday to Wednesday will be forwarded to lending partner libraries in the same week.
  • Requests submitted Thursday to Sunday may not be processed until the following week. This will affect the turnaround time for requests being filled by lending libraries.

Requests could take upwards of an additional 7 days or more to fill compared to current turnaround times. Please plan accordingly and submit your interlibrary loan requests well in advance of your "Need-By-Date".

We regret the inconvenience this may cause, but thank you for your patience and understanding. Enquiries about interlibrary loans may be sent to ill@twu.ca

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