Alloway Library’s patrons have generated helpful feedback and questions stemming from recent changes to the way our Interlibrary Loan system works. Relais, the ILL interface, will continue to be a work-in-progress as we test out the various forms and its communication abilities with Horizon, the library’s integrated operating system.
Library staff have been working with Relais staff to reduce the number of clicks needed to get to the login page and make the login pages easier to use. We are also updating the content on the Interlibrary Loan Information page.
Here is an update for a few known issues with Alloway Library's Relais ILL system.
New/Renewed Borrowers. There is usually a one working-day delay in getting active borrowers from Horizon into Relais because the data is transferred between the two systems once per day. This means, for example, that patrons who are set up as ‘new’ or ‘renewed’ borrowers in Horizon at 11:00 a.m. today will show up in Relais tomorrow. They will not be able to submit a request for
Mandatory Fields in Request Forms for Books and Journals. Patrons will notice that the Relais request forms for books and journal articles are exactly the same, with the same bibliographic fields. This has created confusion for patrons because a mandatory field (e.g. “Author of Publication”) in one form is also mandatory for the other. Having a mandatory “Author of Publication” for a book makes sense, but not for a journal. To resolve this, we’ve made the title field the only mandatory field for both book and journals. However, ILL requestors should provide as much, accurate information as possible on their requests to ensure the best chance of getting the correct item. The library has submitted requests to Relais to make these forms independent of each other.
Submit Button for a Request – Why can’t I submit? If you are wondering why you can’t submit a request even though you’ve completed all the fields in the request form, make sure you’ve checked off the box at the bottom of the form where it says:
"Please acknowledge that you accept the institution's conditions for placing a request"
“Edit Profile” – Patron information is not always retained. Relais allows users to update their profile in the Relais system. Some of the profile fields, however, are overwritten each time Relais receives patron information from Horizon. This means that although patrons can update their address in the Relais profile form, information in the yellow fields will revert to whatever is entered in the library's Horizon database. We are working on making the address field in Relais un-editable.
Patron information that goes in the white fields of the profile form ARE retained, and are NOT overwritten daily. This includes the patron’s “department” . The default department is currently “Biology” since that is the first to appear in the drop down list. Choose your department when using these forms for the first time and it will be retained.
ILL Librarian Shirley Lee and her ILL coworkers welcome patron feedback and questions and promise to do their best to explain and/or resolve them.
Submitted by Shirley Lee